Returns & Exchanges
At e.l.f. Cosmetics, we want you to love your beauty products, but if you are not completely satisfied, we offer a 30-day return window for items purchased on our website. Please note that original shipping fees are non-refundable and certain promotional items may be final sale.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to begin the process.
Pack Your Items
Securely place the products in their original packaging and include the packing slip provided in your digital return confirmation.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing